Terms of service
Welcome to Velnora™.
These Terms of Service govern your access to and use of our website, products, services, content, checkout, customer support, and any related features provided through velnorawellness.com.
By visiting our website, placing an order, creating an account, submitting information, contacting us, or using any part of our services, you agree to be bound by these Terms of Service.
If you do not agree to these Terms, please do not use our website or purchase products from us.
1. Company Information
This website is operated by UNIQLK AGENCY INC.
Legal Business Name: UNIQLK AGENCY INC
Brand Name: Velnora™
Website: https://velnorawellness.com
Email: info@velnorawellness.com
Phone: +1 205-301-1512
Business Address: 9407 NE Vancouver Mall Dr, Ste 104 #2016, Vancouver, WA 98662, United States
Throughout this website, the terms “we,” “us,” “our,” “the Company,” and “Velnora™” refer to UNIQLK AGENCY INC and the Velnora™ brand.
The terms “you,” “your,” “customer,” and “user” refer to any person accessing our website, purchasing our products, submitting information, or using our services.
2. Acceptance of Terms
By accessing or using our website, you confirm that you have read, understood, and agreed to these Terms of Service, together with our Privacy Policy, Shipping Policy, Refund Policy, and any other policies published on our website.
These Terms of Service apply to all users of the website, including browsers, customers, account holders, merchants, vendors, contributors of content, and any other visitors.
We may update these Terms from time to time. Your continued use of the website after updates are posted means you accept the revised Terms.
3. Eligibility
By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you are using the website with the consent and supervision of a parent or legal guardian.
You agree not to use our website, products, services, or content for any illegal, unauthorized, fraudulent, harmful, or prohibited purpose.
4. Our Products
Velnora™ offers foot wellness and comfort support products designed for at-home use, including bunion support products, comfort accessories, and related wellness items.
Our products are created with a focus on gentle support, comfort, daily routine use, pressure reduction, and practical at-home foot care.
Unless clearly stated otherwise, Velnora™ products are not medical devices, prescription products, orthopedic treatment products, or guaranteed cures.
Velnora™ products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. They are designed as personal wellness and comfort support products.
You are responsible for reviewing all product descriptions, specifications, usage instructions, warnings, sizing details, and care instructions before placing an order.
If you have severe pain, diabetes, circulation issues, nerve conditions, recent surgery, injury, infection, worsening symptoms, or any medical concern, you should consult a qualified healthcare professional before using our products.
5. Product Use & Customer Responsibility
You agree to use Velnora™ products only as instructed.
You should stop using the product and consult a healthcare professional if you experience sharp pain, numbness, swelling, skin irritation, circulation issues, or any unusual discomfort.
Velnora™ is not responsible for injury, discomfort, product damage, or reduced product performance caused by misuse, improper fitting, excessive tension, failure to follow instructions, unauthorized modification, or use for purposes not described on our website.
Results and experiences may vary from customer to customer.
6. Accuracy of Information
We make reasonable efforts to ensure that product descriptions, images, pricing, availability, promotions, shipping information, and other website content are accurate and up to date.
However, we do not guarantee that all information on the website will always be complete, current, accurate, or error-free.
We reserve the right to correct errors, update information, change prices, revise product descriptions, modify promotions, or cancel orders if any information on the website is inaccurate, incomplete, outdated, or displayed incorrectly.
7. Pricing & Payment
All prices are listed in U.S. dollars, unless otherwise stated.
We reserve the right to change product prices, discounts, bundles, offers, promotions, and shipping fees at any time without prior notice.
Payment must be completed at checkout before an order is processed.
By submitting payment information, you confirm that:
- You are authorized to use the selected payment method.
- The billing information you provide is accurate.
- You authorize us or our payment processor to charge the full order amount.
- You understand that your order may be declined, canceled, or placed on hold if payment cannot be verified.
We reserve the right to refuse, cancel, or limit any order if we suspect fraud, unauthorized activity, payment issues, pricing errors, abuse of promotions, chargeback abuse, or violation of these Terms.
8. Order Acceptance & Cancellation
After you place an order, you may receive an order confirmation email. This email confirms that we have received your order request, but it does not guarantee final acceptance.
We reserve the right to accept, refuse, cancel, or limit any order at our discretion.
Orders may only be modified or canceled within the time frame stated in our Refund Policy.
Once an order begins processing or has been shipped, we may no longer be able to modify, cancel, or redirect it.
Customers are responsible for providing accurate order information, including name, email address, phone number, billing address, and shipping address.
9. Shipping
Shipping times, costs, tracking information, delivery estimates, customs duties, delays, lost packages, and related matters are governed by our Shipping Policy.
By placing an order, you agree that delivery timelines are estimates only and may vary due to carrier delays, customs processing, weather conditions, incorrect shipping information, high order volume, local delivery issues, or other circumstances beyond our control.
Customers are responsible for providing accurate and complete shipping information at checkout.
Velnora™ is not responsible for delays, failed delivery, lost packages, or returned shipments caused by incorrect or incomplete address information provided by the customer.
10. Returns, Refunds & Exchanges
Returns, refunds, exchanges, replacements, and guarantee claims are governed by our Refund Policy.
Please review our Refund Policy carefully before purchasing.
Products returned without prior approval may not be accepted.
Customers may be responsible for return shipping costs unless otherwise stated in the applicable policy.
Because Velnora™ products are personal wellness items that may come into contact with the body, certain opened or used products may not be eligible for standard returns due to hygiene and safety reasons, unless approved under our Refund Policy or guarantee terms.
11. Promotions, Discounts & Bundles
From time to time, we may offer discounts, promotional codes, bundles, free gifts, limited-time offers, or special pricing.
Promotions are subject to change, limitation, or cancellation at any time without prior notice.
Promotional codes must be entered correctly at checkout and cannot be applied retroactively after an order has been placed.
Unless otherwise stated:
- Discounts cannot be combined.
- Free gifts have no cash value.
- Promotional items may not be eligible for refund or exchange.
- Bundle pricing may only apply when all required items are purchased together.
- We may cancel orders that misuse discounts, exploit pricing errors, or abuse promotional offers.
12. Cookies
We may use cookies and similar technologies to improve your browsing experience, remember preferences, support checkout functionality, analyze website traffic, measure advertising performance, and assist with marketing.
By using our website, you agree to the use of cookies in accordance with our Privacy Policy.
You may disable cookies through your browser settings, but some parts of the website may not function properly without them.
13. Intellectual Property Rights
Unless otherwise stated, all content on this website is owned by or licensed to UNIQLK AGENCY INC and/or Velnora™.
This includes, but is not limited to:
- Logos
- Brand names
- Product names
- Product images
- Graphics
- Videos
- Text
- Website design
- Icons
- Product descriptions
- Marketing materials
- Downloads
- Guides
- Digital content
- Software and website features
All intellectual property rights are reserved.
You may access and use the website for personal, non-commercial shopping and informational purposes only.
You must not:
- Republish material from Velnora™ without permission.
- Sell, rent, or sublicense material from Velnora™.
- Copy, duplicate, reproduce, or redistribute website content.
- Use our images, logos, product descriptions, or brand assets for commercial purposes without written approval.
- Modify, reverse engineer, scrape, or misuse any part of the website.
- Use the Velnora™ name, logo, product images, or brand materials in a way that falsely suggests endorsement, partnership, or authorization.
No use of the Velnora™ name, logo, product images, or brand materials is permitted without prior written authorization.
14. User Comments, Reviews & Submitted Content
Parts of our website may allow users to submit reviews, comments, feedback, photos, testimonials, videos, questions, or other content.
By submitting content to us, you confirm that:
- You have the right to submit the content.
- The content reflects your honest experience and opinion.
- The content does not violate any third-party rights.
- The content does not contain unlawful, offensive, defamatory, obscene, misleading, or harmful material.
- The content does not contain spam, unauthorized advertising, or fraudulent claims.
- The content does not make false medical claims or misleading product claims.
User comments, reviews, and submissions reflect the views of the person who posted them and do not necessarily reflect the views of Velnora™.
We reserve the right to monitor, edit, reject, or remove any submitted content that we consider inappropriate, misleading, offensive, unlawful, harmful, promotional, fraudulent, or in violation of these Terms.
By submitting content, you grant Velnora™ and UNIQLK AGENCY INC a non-exclusive, royalty-free, worldwide license to use, reproduce, edit, publish, translate, display, distribute, and use that content in any format or media, including website pages, advertising, emails, social media, product pages, and marketing materials.
15. Prohibited Uses
You agree not to use our website, products, services, or content for any unlawful or prohibited purpose.
You must not:
- Violate any applicable law or regulation.
- Infringe upon our intellectual property rights or the rights of others.
- Submit false, misleading, incomplete, or fraudulent information.
- Upload or transmit viruses, malware, spyware, or harmful code.
- Attempt to gain unauthorized access to our systems, accounts, servers, or payment systems.
- Interfere with the security, performance, or operation of our website.
- Scrape, copy, harvest, or collect website data without permission.
- Use the website for spam, phishing, fraud, abuse, or deceptive activity.
- Post offensive, defamatory, obscene, discriminatory, or unlawful content.
- Misrepresent your identity or affiliation with another person or company.
- Abuse promotions, discounts, refunds, chargebacks, replacements, or guarantee claims.
- Use our products or content in a way that damages or misrepresents the Velnora™ brand.
- Make unauthorized medical, therapeutic, or guaranteed-result claims about our products.
We reserve the right to terminate or restrict your access to the website if you violate these Terms.
16. Hyperlinking to Our Website
The following organizations may link to our website without prior written approval:
- Government agencies
- Search engines
- News organizations
- Online directory distributors
- Other organizations that commonly link to business websites in a standard and non-misleading manner
These organizations may link to our homepage or other website pages as long as the link:
- Is not deceptive.
- Does not falsely imply sponsorship, endorsement, or approval.
- Fits within the context of the linking party’s website.
- Does not damage, misrepresent, or misuse our brand.
We may consider link requests from other organizations, including consumer information sources, business directories, community websites, educational institutions, trade associations, and professional firms.
Approved organizations may link to our website by using:
- Our company name
- Our brand name
- The URL being linked to
- A reasonable description of our website that fits the context
Use of the Velnora™ logo, product images, or brand artwork for linking is not allowed without written permission.
17. iFrames
Without prior written approval, you may not create frames around our web pages or alter the visual presentation, appearance, layout, or functionality of our website in any way.
18. Third-Party Links
Our website may contain links to third-party websites, tools, apps, payment processors, shipping providers, tracking pages, or other services.
These third-party websites and services are not owned or controlled by Velnora™.
We are not responsible for their content, privacy practices, policies, accuracy, security, availability, or operation.
Accessing third-party links is at your own risk. You should review the terms and policies of any third-party website before using it.
19. Content Liability
We are not responsible for content that appears on third-party websites that link to or reference Velnora™.
You agree to protect and defend us against any claims arising from content on your website or platform that links to us, references our brand, or uses our content without permission.
No link to our website may appear on any website that could be interpreted as unlawful, defamatory, obscene, misleading, harmful, infringing, abusive, or otherwise inappropriate.
20. Messaging Terms
By providing your email address, phone number, or other contact information, you agree that we may contact you regarding:
- Your order
- Account activity
- Customer support requests
- Shipping updates
- Delivery notifications
- Abandoned checkout reminders
- Refunds, returns, and replacements
- Product updates
- Promotional offers
- Marketing communications
- Other communications related to Velnora™
Message and data rates may apply.
You may opt out of promotional emails or marketing messages at any time by following the unsubscribe instructions provided in the message or by contacting us at:
Transactional messages related to orders, shipping, refunds, returns, account issues, and customer support may still be sent when necessary.
21. Privacy
Your submission of personal information through the website is governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, protect, and share customer information.
By using our website, you agree that we may collect and process information as described in our Privacy Policy.
22. Disclaimer of Warranties
To the maximum extent permitted by applicable law, our website, products, services, content, digital materials, and related features are provided on an “as is” and “as available” basis.
We do not guarantee that:
- The website will always be available, secure, uninterrupted, or error-free.
- Product information will always be complete, current, or free of mistakes.
- The website will be free from viruses or harmful components.
- Any product will meet every individual customer’s expectations or needs.
- Any specific comfort result, wellness result, or personal outcome will occur.
- Product colors, images, or packaging will appear exactly the same on every screen or device.
Velnora™ products are designed for personal wellness and at-home comfort support.
They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Unless clearly stated in the product specifications, our products are not medical devices, prescription products, orthopedic treatment products, surgical alternatives, or guaranteed correction devices.
Individual results and experiences may vary.
23. Medical & Wellness Disclaimer
Information provided on our website, product pages, guides, emails, advertisements, packaging, or customer support communications is for general informational and wellness purposes only.
It should not be considered medical advice, diagnosis, or treatment.
You should not use information from Velnora™ as a substitute for advice from a physician, podiatrist, physical therapist, or qualified healthcare professional.
If you have a medical condition, severe pain, worsening symptoms, diabetes, nerve issues, poor circulation, recent surgery, injury, swelling, infection, or any health concern, consult a qualified healthcare professional before using our products.
Stop using the product if you experience pain, numbness, irritation, swelling, or discomfort.
24. Limitation of Liability
To the maximum extent permitted by applicable law, UNIQLK AGENCY INC, Velnora™, and our directors, officers, employees, contractors, suppliers, affiliates, partners, and service providers shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages.
This includes, but is not limited to:
- Loss of profits
- Loss of data
- Loss of business
- Personal inconvenience
- Product misuse
- Improper product use
- Website errors
- Checkout issues
- Shipping delays
- Carrier issues
- Customs delays
- Package theft after delivery
- Inability to use the website
- Inability to use products
- Individual dissatisfaction with results
Nothing in these Terms shall limit or exclude liability where it would be unlawful to do so.
25. Indemnification
You agree to indemnify, defend, and hold harmless UNIQLK AGENCY INC, Velnora™, and our affiliates, employees, officers, contractors, suppliers, partners, and service providers from any claim, demand, loss, liability, damage, cost, or expense arising from:
- Your use of the website
- Your purchase or use of our products
- Your violation of these Terms of Service
- Your violation of any law or third-party right
- Your misuse of our products
- Your submitted content, comments, reviews, photos, or testimonials
- Your fraudulent, abusive, or unauthorized activity
- Your failure to follow product instructions, warnings, or usage guidelines
26. Reservation of Rights
We reserve the right to request that you remove any link to our website at any time.
You agree to remove any such link immediately upon request.
We also reserve the right to update, revise, suspend, replace, or remove these Terms of Service, our linking policy, website content, product listings, promotions, or any other website policy at any time.
Continued use of our website after changes are posted means you accept the updated terms.
27. Removal of Links From Our Website
If you find any link on our website that you believe is offensive, inappropriate, broken, inaccurate, or misleading, you may contact us at:
We may review requests to remove links, but we are not obligated to remove any link or respond directly.
28. Changes to These Terms
We may update these Terms of Service from time to time.
Any changes will be posted on this page. It is your responsibility to review this page periodically.
Your continued use of the website after changes are posted means you agree to the updated Terms of Service.
29. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws applicable to UNIQLK AGENCY INC, without regard to conflict of law principles.
Any disputes shall be handled in accordance with applicable laws and the policies published on our website.
30. Contact Information
If you have any questions about these Terms of Service, please contact us:
Legal Business Name: UNIQLK AGENCY INC
Brand Name: Velnora™
Website: https://velnorawellness.com
Email: info@velnorawellness.com
Phone: +1 205-301-1512
Business Address: 9407 NE Vancouver Mall Dr, Ste 104 #2016, Vancouver, WA 98662, United States
By using our website, placing an order, submitting information, or interacting with Velnora™, you acknowledge that you have read, understood, and agreed to these Terms of Service.