Refund policy
At Velnora™, we truly care about your experience and want every customer to shop with confidence.
If something is not right with your order, please contact us first. Our support team will review your case and work to resolve the issue quickly, fairly, and professionally.
This Refund Policy applies to purchases made directly through https://velnorawellness.com.
1. Order Modifications & Cancellations
Orders may only be modified or canceled within 2 hours after the order is placed.
After this window, we begin processing your order and may no longer be able to change, edit, or cancel it.
If you need to update your shipping address, change your order details, or cancel your order, please contact us immediately at:
Please include your order number and the email address used at checkout.
2. Return & Refund Policy
2.1 Returns
We stand behind the quality of every Velnora™ product.
Because Velnora™ products are personal wellness items that come into contact with the body, returns must meet the following conditions:
- The return request must be submitted within 30 days from the date your order is delivered.
- The product must be unopened, unused, and in its original packaging.
- You must provide a receipt, order number, or proof of purchase.
- The product must be returned with a valid tracking number.
- The return must be shipped only to the authorized return address provided by our support team.
Please note:
- Customers are responsible for return shipping costs.
- Original shipping fees are non-refundable.
- Returns sent without prior approval will not be accepted.
- Returns sent to any address other than our authorized return warehouse may not qualify for a refund.
- Opened or used items are not eligible for standard returns due to hygiene and safety reasons, unless covered under our 90-Day Money-Back Guarantee or Free Replacement Policy.
To begin a return request, please contact us at:
Once your return request is approved, we will provide the return address and step-by-step instructions.
Please do not send any product back before receiving approval from our support team.
2.2 Refunds
Once your approved return is received and inspected, we will notify you by email regarding the status of your refund.
If approved, your refund will be processed back to your original payment method.
Please allow 5–10 business days for the refund to appear on your bank statement or payment account, depending on your payment provider.
Refunds may be denied if:
- The product was used or opened and does not qualify under the 90-Day Money-Back Guarantee.
- The product is returned without approval.
- The product is returned to the wrong address.
- The product is damaged due to misuse, neglect, or improper handling.
- The customer cannot provide proof of purchase.
3. Lost Packages
If your package is confirmed lost during transit before delivery, we will either reship your order or provide a refund after reviewing the case with the carrier.
However, Velnora™ is not responsible for packages that are lost, misplaced, delayed, returned, or undeliverable due to incorrect or incomplete shipping information provided by the customer.
If tracking shows that your package was delivered but you did not receive it, please first check with:
- Your local carrier
- Your building manager or front desk
- Nearby neighbors
- Household members
- Your mailbox, parcel locker, porch, or delivery area
If you still cannot locate your package, contact us at:
Our support team will review the case and help find the best possible solution.
For stolen packages after delivery, we may offer one of the following options depending on the situation:
- Replacement shipment, where reshipping fees may apply
- Partial refund
- Carrier claim assistance
4. Not Satisfied With Your Purchase
If you are not fully satisfied with your Velnora™ purchase, please contact us before returning the product.
We are here to help and may be able to assist with product use guidance, fit instructions, replacement options, or refund eligibility.
To help us review your case, please email us at:
Please include:
- Your order number
- The email address used at checkout
- A clear description of the issue
- Clear photos of the product, if applicable
Our support team will review your request and respond within 24–48 hours.
5. 90-Day Money-Back Guarantee
We stand behind Velnora™ products and offer a 90-Day Money-Back Guarantee for verified customers who use the product consistently and according to the provided instructions.
This guarantee is designed to protect genuine customers who follow the recommended routine and still do not feel satisfied with their experience.
To qualify for the 90-Day Money-Back Guarantee, customers must meet the following criteria:
- The product must be purchased directly from https://velnorawellness.com.
- The product must be used according to the instructions for the full 90-day period.
- The product must be used as part of the recommended Velnora™ comfort support routine.
- Valid proof of purchase must be provided.
- Proof of consistent use may be required, such as photos, product usage notes, or a routine tracking record.
- The request must be submitted within 7 days after the 90-day period ends.
Please note:
- This guarantee does not apply to misuse, accidental damage, lost products, stolen packages, or orders placed through unauthorized sellers.
- Shipping fees, handling fees, and optional shipping protection fees are non-refundable.
- We may request the product to be returned before approving the refund.
- Velnora™ reserves the right to review each claim to protect the integrity of this guarantee.
To submit a 90-Day Money-Back Guarantee request, please contact:
6. Free Replacement
If something is wrong with your order, including a defective product, damage during shipping, or missing parts, please contact us within 30 days of receiving your order.
If approved, we will send you a free replacement.
Replacement requests may require:
- Order number
- Proof of purchase
- Clear photos or video of the issue
- Description of the defect, damage, or missing item
Please note:
- Our after-sales replacement service applies one time per order.
- Free replacements are not provided for damage caused by misuse, improper handling, normal wear and tear, or failure to follow product instructions.
- Replacement orders cannot be exchanged for cash refunds unless approved by our support team.
7. Non-Refundable Items
The following items are not eligible for refund:
- Used or opened personal wellness products, unless approved under the 90-Day Money-Back Guarantee
- Products damaged due to misuse or improper care
- Orders with incorrect shipping details provided by the customer
- Packages marked as delivered by the carrier but stolen after delivery
- Shipping fees
- Handling fees
- Optional package protection or shipping protection fees
- Gift cards or promotional items
- Free bonus items included with an order
8. Exchanges
We may offer an exchange if your product arrives defective, damaged, or with missing parts.
For hygiene and safety reasons, exchanges are not available for opened or used products unless the issue is related to a verified defect or approved support case.
To request an exchange, please contact:
9. Unauthorized Returns
Please do not send any product back without contacting us first.
Unauthorized returns may be refused and may not qualify for a refund.
All approved returns must be sent to the return address provided by our support team. The business address listed below is not automatically the return warehouse address.
10. Questions?
For assistance with returns, refunds, replacements, or guarantee claims, please contact us:
Email: info@velnorawellness.com
Phone: +1 205-301-1512
Website: https://velnorawellness.com
If you do not receive a response from us within 24–48 hours, please check your spam or junk folder.
Company Information
Legal Business Name: UNIQLK AGENCY INC
Brand Name: Velnora™
Website: https://velnorawellness.com
Email: info@velnorawellness.com
Phone: +1 205-301-1512
Business Address: 9407 NE Vancouver Mall Dr, Ste 104 #2016, Vancouver, WA 98662, United States