Privacy policy
Last updated: May 9, 2026
Velnora™ operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience.
This Privacy Policy describes how Velnora™, operated by UNIQLK AGENCY INC, collects, uses, processes, shares, and protects your personal information when you visit our website, use our services, place an order, contact us, subscribe to marketing communications, or otherwise interact with us.
If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing any part of our website or services, you acknowledge that you have read and understood this Privacy Policy and understand how we collect, use, and disclose your information.
1. Company Information
Legal Business Name: UNIQLK AGENCY INC
Brand Name: Velnora™
Website: velnorawellness.com
Email: info@velnorawellness.com
Phone: +1 205-301-1512
Business Address: 9407 NE Vancouver Mall Dr, Ste 104 #2016, Vancouver, WA 98662, United States
For the purpose of applicable data protection laws, UNIQLK AGENCY INC is the data controller of your personal information.
Throughout this Privacy Policy, the terms “we,” “us,” “our,” “Company,” and “Velnora™” refer to UNIQLK AGENCY INC and the Velnora™ brand.
The terms “you,” “your,” “customer,” and “user” refer to any person who visits our website, purchases our products, communicates with us, or uses our services.
2. Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another person.
Personal information does not include information that has been anonymized, aggregated, or de-identified so that it cannot reasonably identify you.
Depending on how you interact with our website and services, where you live, and what laws apply, we may collect or process the following categories of personal information.
2.1 Contact Information
We may collect contact information such as:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Account contact details
- Customer support contact information
We use this information to process orders, ship products, contact you about your purchase, provide customer support, and communicate with you when needed.
2.2 Order & Transaction Information
We may collect information related to your purchases and transactions, including:
- Products viewed
- Products added to cart
- Products purchased
- Order number
- Purchase history
- Return, refund, exchange, or cancellation requests
- Shipping status
- Delivery information
- Discounts or promotional codes used
- Customer service history related to your order
We use this information to fulfill your order, manage returns and refunds, provide support, prevent fraud, and improve our shopping experience.
2.3 Payment Information
When you place an order, payment-related information may be collected and processed by our payment processors and ecommerce platform.
This may include:
- Payment method
- Payment confirmation
- Billing details
- Transaction details
- Payment authorization information
- Limited payment card details, where applicable
We do not intentionally store full credit card numbers on our own systems. Payment information is processed through secure third-party payment providers.
2.4 Account Information
If you create an account or use account-related services, we may collect:
- Username
- Password or encrypted login credentials
- Account preferences
- Saved addresses
- Order history
- Customer profile details
- Communication preferences
You are responsible for keeping your account login information secure.
2.5 Communications With Us
When you contact us, submit a form, email our support team, leave a review, respond to a survey, or communicate with us in any way, we may collect the information you choose to provide, including:
- Name
- Email address
- Phone number
- Order number
- Photos or videos you send for support
- Message content
- Feedback, reviews, testimonials, or customer service notes
We use this information to respond to your request, provide assistance, investigate issues, and improve our customer support.
2.6 Device, Browser & Usage Information
When you visit our website, we may automatically collect certain information about your device and how you interact with our website, such as:
- IP address
- Browser type
- Device type
- Operating system
- Referring website
- Pages viewed
- Time spent on pages
- Products viewed
- Links clicked
- Cart activity
- Checkout activity
- Approximate location
- Cookies and similar tracking technologies
- Other unique identifiers
We use this information to operate the website, improve performance, prevent fraud, understand customer behavior, personalize your experience, and support advertising or analytics.
3. Sources of Personal Information
We may collect personal information from the following sources:
3.1 Directly From You
We collect information directly from you when you:
- Visit our website
- Place an order
- Create an account
- Subscribe to emails or SMS messages
- Contact customer support
- Submit a review
- Complete a form
- Participate in a promotion
- Request a refund, return, exchange, or replacement
3.2 Automatically Through Our Website
We may collect information automatically through cookies, pixels, analytics tools, advertising technologies, and similar tracking technologies when you use our website.
3.3 From Service Providers
We may receive information from vendors and service providers who help us operate our business, including ecommerce platforms, payment processors, shipping providers, analytics providers, customer support tools, fraud prevention providers, and marketing platforms.
3.4 From Third-Party Partners
We may receive information from advertising partners, social media platforms, analytics providers, affiliate partners, or other third parties where permitted by law.
4. How We Use Your Personal Information
We may use your personal information for the purposes described below.
4.1 To Provide, Tailor & Improve Our Services
We use your personal information to:
- Process payments
- Fulfill orders
- Arrange shipping and delivery
- Send order confirmations
- Send shipping and tracking updates
- Process returns, refunds, exchanges, or replacements
- Manage customer accounts
- Provide customer support
- Remember your preferences
- Save cart activity
- Improve website functionality
- Personalize your shopping experience
- Recommend products or offers
- Improve our products, website, and services
4.2 Marketing & Advertising
We may use your personal information for marketing and promotional purposes, including to:
- Send promotional emails
- Send SMS marketing messages, where permitted
- Provide discount codes or special offers
- Show online advertisements
- Retarget visitors who viewed products or abandoned checkout
- Measure advertising performance
- Personalize marketing content
- Understand customer interests and shopping behavior
You may opt out of promotional emails at any time by clicking the unsubscribe link in our emails.
You may opt out of SMS marketing by following the opt-out instructions included in the message.
Even if you opt out of marketing messages, we may still send transactional messages related to your orders, account, shipping, refunds, returns, or customer support.
4.3 Security & Fraud Prevention
We may use your personal information to:
- Authenticate accounts
- Verify transactions
- Detect fraud
- Prevent unauthorized activity
- Investigate suspicious behavior
- Protect our website and customers
- Secure payment and checkout experiences
- Prevent misuse of promotions, refunds, replacements, or guarantee claims
4.4 Communicating With You
We may use your personal information to:
- Respond to customer support inquiries
- Provide order assistance
- Request additional information about your order
- Send service-related messages
- Notify you about changes to policies
- Follow up on reviews, complaints, returns, or refunds
- Maintain our relationship with you as a customer
4.5 Legal, Compliance & Business Purposes
We may use your personal information to:
- Comply with applicable laws
- Respond to legal requests
- Enforce our Terms of Service
- Enforce our policies
- Resolve disputes
- Maintain business records
- Protect our rights, customers, property, and business
- Investigate violations, chargebacks, fraud, or misuse
5. How We Disclose Personal Information
We may disclose your personal information to third parties for legitimate business purposes, as permitted by law.
This may include the following categories of recipients.
5.1 Ecommerce Platform & Website Providers
Our store may be hosted and powered by Shopify or similar ecommerce service providers. These providers help us operate the website, process orders, manage checkout, support payments, provide analytics, and improve the shopping experience.
Information you submit through our website may be processed by our ecommerce platform and related service providers.
5.2 Payment Processors
We share payment and transaction information with payment processors to complete purchases, verify payments, prevent fraud, process refunds, and comply with financial regulations.
5.3 Shipping & Fulfillment Providers
We share necessary order and shipping information with fulfillment warehouses, carriers, logistics providers, and shipping partners so they can process, ship, track, and deliver your order.
5.4 Customer Support Providers
We may share information with customer support platforms or service providers to help us respond to inquiries, process refunds, handle replacements, and resolve customer issues.
5.5 Marketing & Advertising Partners
We may share certain personal information with advertising platforms, email marketing providers, SMS providers, analytics providers, and marketing partners to send promotions, measure campaigns, personalize advertising, and improve marketing performance.
Depending on where you live, you may have the right to opt out of certain sharing or targeted advertising.
5.6 Analytics & Technology Providers
We may use analytics tools and website technologies to understand traffic, customer behavior, website performance, conversion activity, and shopping patterns.
These providers may collect or process device, browser, usage, and interaction information.
5.7 Legal, Compliance & Protection Purposes
We may disclose personal information when necessary to:
- Comply with laws or legal processes
- Respond to subpoenas, court orders, or government requests
- Protect our legal rights
- Enforce our Terms of Service
- Investigate fraud or abuse
- Protect the safety of customers or others
- Prevent unauthorized or illegal activity
5.8 Business Transfers
If our business is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction.
6. Relationship With Shopify
Our store may be powered by Shopify, which provides ecommerce technology that allows us to offer our products and services online.
Shopify may collect and process personal information about your access to and use of our website in order to provide and improve ecommerce services.
Information you submit through our website may be transmitted to Shopify and to third parties that help provide services such as payment processing, fraud prevention, checkout, shipping, analytics, and advertising.
Shopify may also process personal information to provide enhanced features, improve ecommerce functionality, and support personalized advertising or customer experiences across Shopify-powered stores.
Where Shopify processes your personal information independently, Shopify may be responsible for responding to certain privacy requests related to that processing.
7. Cookies & Similar Technologies
We use cookies and similar technologies to improve your browsing and shopping experience.
Cookies are small files stored on your device that help websites remember information about your visit.
We may use cookies and similar technologies to:
- Keep items in your cart
- Remember preferences
- Support checkout functionality
- Understand website traffic
- Analyze customer behavior
- Improve website performance
- Personalize content
- Measure advertising performance
- Show relevant ads
- Detect fraud or suspicious activity
You can control cookies through your browser settings. However, disabling cookies may affect certain website features, including cart, checkout, login, and personalization functions.
8. Third-Party Websites & Links
Our website may contain links to third-party websites, tools, apps, payment services, shipping providers, tracking pages, social media platforms, or other online services.
We do not control these third-party websites or services and are not responsible for their privacy practices, content, security, accuracy, or policies.
If you click a third-party link, you should review that third party’s privacy policy and terms before providing personal information.
The inclusion of a third-party link does not automatically mean that we endorse or control that third party.
9. Children’s Data
Our website and services are not intended for children.
We do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at:
If we become aware that we have collected personal information from a child without proper consent, we will take reasonable steps to delete that information.
We do not knowingly sell or share personal information of individuals under 16 years of age.
10. Security & Retention of Your Information
We use reasonable administrative, technical, and organizational safeguards to help protect personal information.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
You should avoid sending sensitive or confidential information through unsecured channels.
We retain personal information for as long as reasonably necessary to:
- Provide our services
- Fulfill orders
- Maintain customer accounts
- Provide customer support
- Comply with legal obligations
- Resolve disputes
- Prevent fraud
- Enforce our agreements and policies
- Maintain business records
When personal information is no longer needed, we may delete, anonymize, or securely retain it as permitted or required by law.
11. Your Rights & Choices
Depending on where you live, you may have certain rights regarding your personal information.
These rights may include the following.
11.1 Right to Access or Know
You may have the right to request access to personal information we hold about you and to receive information about how we collect, use, and disclose that information.
11.2 Right to Delete
You may have the right to request that we delete personal information we maintain about you, subject to legal exceptions.
11.3 Right to Correct
You may have the right to request that we correct inaccurate personal information we maintain about you.
11.4 Right to Data Portability
You may have the right to request a copy of your personal information in a portable format, where applicable.
11.5 Right to Opt Out of Sale, Sharing, or Targeted Advertising
Depending on where you live, you may have the right to opt out of the sale or sharing of your personal information or the processing of your personal information for targeted advertising.
We may use advertising and analytics technologies that may be considered “sharing” or “targeted advertising” under certain privacy laws.
You may contact us at info@velnorawellness.com to request assistance with privacy choices.
11.6 Global Privacy Control
If you visit our website with Global Privacy Control enabled, and applicable law requires us to recognize it, we may treat this as a request to opt out for the browser or device you use to visit the website.
Other than legally required signals, we may not respond to “Do Not Track” signals.
11.7 Managing Communication Preferences
You may opt out of promotional emails at any time by using the unsubscribe link in our emails.
You may opt out of SMS marketing by following the instructions included in the message.
Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your orders, account, shipping, customer support, refunds, returns, or legal notices.
12. Rights for Customers in the UK or European Economic Area
If you are located in the United Kingdom or European Economic Area, you may have additional rights under applicable data protection laws.
These rights may include:
- The right to access your personal information
- The right to correct inaccurate personal information
- The right to request deletion
- The right to object to certain processing
- The right to restrict processing
- The right to withdraw consent
- The right to data portability
- The right to lodge a complaint with a local data protection authority
Where we rely on your consent to process personal information, you may withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before withdrawal.
We may need to verify your identity before processing certain requests.
13. Authorized Agents
Where permitted by applicable law, you may designate an authorized agent to submit a privacy request on your behalf.
Before accepting a request from an authorized agent, we may require proof that you authorized the agent to act on your behalf. We may also need you to verify your identity directly with us.
14. Non-Discrimination
We will not discriminate against you for exercising any privacy rights available to you under applicable law.
This means we will not deny you goods or services, charge you a different price, or provide a different level of service solely because you exercised your privacy rights, unless permitted by law.
15. Complaints
If you have concerns about how we process your personal information, please contact us at:
Depending on where you live, you may also have the right to appeal our decision or submit a complaint to your local data protection authority.
16. International Transfers
We may transfer, store, and process your personal information outside the country where you live.
This may happen when we use service providers, ecommerce platforms, payment processors, customer support tools, shipping partners, analytics providers, or marketing partners located in other countries.
If we transfer personal information outside the European Economic Area, the United Kingdom, or other regions with specific transfer rules, we will rely on appropriate legal mechanisms where required by applicable law.
17. Data Accuracy
You are responsible for providing accurate, complete, and up-to-date information when placing an order, creating an account, contacting us, or using our website.
If your information changes, please update your account details or contact us.
We are not responsible for delays, failed deliveries, missed communications, or order issues caused by inaccurate or incomplete information provided by you.
18. Customer Reviews, Photos & Testimonials
If you submit a review, testimonial, photo, video, feedback, or other content to us, we may use that content for customer support, website display, marketing, advertising, social media, email campaigns, product pages, or other business purposes, where permitted by law.
By submitting content, you confirm that the information is accurate, that you have the right to share it, and that it does not violate the rights of any third party.
If your submission includes personal information, such as your name, photo, or testimonial, we may display that information with your content unless you request otherwise or applicable law requires different treatment.
19. Email & SMS Marketing
If you subscribe to our email or SMS marketing, we may send you promotional messages, product updates, discount codes, cart reminders, abandoned checkout reminders, and other marketing communications.
You may unsubscribe from promotional emails by clicking the unsubscribe link in any marketing email.
You may opt out of SMS messages by replying with the opt-out keyword provided in the message or by following the instructions in the SMS.
Message and data rates may apply for SMS communications.
We may still send transactional communications related to your order, shipping, returns, refunds, or account even after you opt out of marketing.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, service providers, or operational needs.
When we update this Privacy Policy, we will post the revised version on this page and update the “Last updated” date.
Your continued use of our website after changes are posted means you acknowledge the updated Privacy Policy.
21. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
Legal Business Name: UNIQLK AGENCY INC
Brand Name: Velnora™
Website: velnorawellness.com
Email: info@velnorawellness.com
Phone: +1 205-301-1512
Business Address: 9407 NE Vancouver Mall Dr, Ste 104 #2016, Vancouver, WA 98662, United States
For the purpose of applicable data protection laws, UNIQLK AGENCY INC is the data controller of your personal information.